Used to be great with a brilliant loyalty program. Have used them many times successfully over the last 15 years or so. Then they moved to One Key. Booking that were due to get 10% cash back were dropped to 1% and never credit and stick as pending. Have chased multiple times in the three months since the stays were completed and either get promised it will be resolved or left hanging on chat while they “investigate”. Well I’ve decided to go investigate other suppliers. Hotel.com account deleted
