The WORSE app ever don’t waste your time building status when them. I had a Gold status and 1 free night. I tried to change my email address to which the app suggest you can do but it would let me do it and kept giving me an error saying “sorry something went wrong from our end”. I tried the app, Chrome and Safari but non worked. So I called their customer service. First agent after 20 minutes of wait time that the issue is from their end and to wait 4-5 hours and try again. So I waited 24 hour. After a day I tried again and sure enough, it wasn’t working still. I called them again. This time the agent (her name was Belle) told me the other agent from the day before gave me wrong info and also they cannot change email address for customers so I will have to open a new account and she can get a supervisor to transfer my profile from the old account to the new account. After 41 minutes of wait time, I made another account and she went to get a “supervisor” who supposedly going to help me with this merge. This guys answers the phone (said his name was John but I don’t believe him, given he refused to provide me with his name) and being completely condescending kept cutting me off and over and over wouldn’t listen to what I would ask and would just say we have no one who can help you. In the end he told me we can transfer your free night but your status we can’t so anything about it and you have to start from scratch. I kept asking him how this make sense to tell your customers we cannot help u work their own technical difficulties issues and that a customer would have to start their status from scratch. This is the reason why I would stop using them permanently
