This company sends you back and forth with the vendor and does nothing other than to compensate with Onekey........over an issue.I booked through "Blue Light app', it took me via Hotels.com to book for our holiday hotel stay. This was a bad choice for me. I payed excessive amount to the establishment and had misleading information to the point that I had my relative check the Hotels.com, establishment website out, we both came to the same conclusion in what we saw advertised. I made further communicated with the establishment, and also confirmed what we had seen advertised they confirmed what we had seen advertised on the website. However, on checking in it was totally different. We were told that their indoor pool was closed for refurbishment and the wifi was not free. We had to sign up to another website to be able to get free wifi otherwise we will end up paying for it... When I highlight this to the establishment and Hotels.com, Hotels.com change their fees drastically for the hotel stay with the update service with the update advertisement.I raised my complaint with the establishment and the establishment sent me to the third party, Hotels.com and the third party, sends me back to the vendor/establishment. .. basically either not resolving the problem in hand. This went on from the 7th April to date. The establishment refused to cancel and give me my refund to move to another hotel. Hotels.com re-adjust the advertisement on the website with drastic fees.I also purchased the Travel Projection that till date, I have not received log in details to file a claim. I cannot use the Travel protection without getting an email confirmation.
