Normally I’m quite happy with Hotels dot com. On my recent trip to Toronto I searched hotels with a customer rating of 8 or more. Among those GLOBALSTAY, a hotel apartment in Toronto. The stay was horrible as described hereunder. Furthermore they have a trustpilot rating of 2.1, far from the 8 I asked for.When reaching out to Hotels dot com I was left with insufficient support. Therefore the low rating. Hotels dot com was simply not there when I needed them.I recently stayed at GLOBALSTAY Toronto for one week, having booked a room for two people. Right from the start, I was charged an additional CAD 85 for the second guest — a strange and excessive fee that I reluctantly accepted at the time.What followed was, without exaggeration, the worst hotel experience I’ve had to date — and that’s saying something, considering I’ve accumulated over 1,000 hotel nights in the past decade.To begin with, we were issued only one key for two paying guests. This created an utterly impractical and frankly ridiculous situation: the key was needed to operate the elevator and lock the apartment door, meaning one person couldn’t go to the gym or leave the building independently without stranding the other. When I asked for a second key — a completely reasonable request given that I booked for two people — GLOBALSTAY had the audacity to demand an additional CAD 65. In total, I was expected to pay CAD 150 extra just so that two adults could function normally during a hotel stay. That is outrageous, exploitative, and unacceptable.The issues didn’t stop there. The bed, which was supposed to accommodate two people, was a narrow and uncomfortable 140 cm — hardly suitable for a decent night’s rest. The windows and terrace doors were filthy, clearly neglected for some time. The lack of cleanliness was embarrassing and further evidence that basic comfort and guest care are simply not priorities for this property.This entire experience was deeply disappointing, frustrating, and infuriating. From the petty nickel-and-diming to the blatant disregard for guest comfort and hygiene, it was clear that GLOBALSTAY prioritizes profit over hospitality.I strongly urge anyone considering a stay here to look elsewhere. GLOBALSTAY is not worth your time, money, or patience. I certainly won’t be returning — and I’ll be warning others to avoid this property as well.
