You really need to be aware of what you are signing up for, when updating your free plan to premium with Hootsuite. We updated our plan last year to Premium, with a pricing of less than 50 USD pr. month (billed annualy). After a while, we did not get much use of the tool, and stopped using it but kept our account as we had paid for a year. A year later I received an email with an invoice, charging us around 1500 USD for a new year of subscription. Fair enough if this is done on a monthly basis, similar to other SaaS solutions. But here, no email to give us a heads-up in advance and especially no email mentioning a price that has doubled since last year. This sort of business is so unethical in many ways, charging small business huge amounts without a warning, and they are fully aware of this problem happens to many users who forget to unsubscribe before a year runs out. I tried to contact Hootsuite, to avoid them from withdrawing the amount, as we want to cancel our plan on the exact same day. A week later and still no response to my ticket (and they even mention they expect to respond within 24 hours) and meanwhile they have withdrawn the full amount of 1500 USD. BE AWARE with creating an annual plan with these guys. It is a lot of money for a small businesses. I would never recommend anyone to use Hootsuite, based on this experience.
