hootsuite

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Payment taken without notice on dormant account

Payment of £1.3k taken from bank account with no warning and our account has been dormant. I have escalated via PayPal to raise a merchant dispute after trying to speak directly with Hootsuite. After speaking with my bank I am now undertaking the painstaking painful process of cancelling my bank account and all outgoing payments due to the recurring payment set up on my account. If raising a dispute with PayPal ensure you activate your buyers protection instead of unauthorised transaction. Avoid at at all costs.UPDATE 13/01/2024 - Still no update from Hootsuite

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Date of experience: Dec 20, 2023