Booked 12/16/21 for 12/17/21:We were scheduled for a 6pm service tonight. Around 10:00 this morning I received a text from an unknown number simply asking me for my number so they could call me. I had to question who it was because they never even introduced themselves or why they were calling! They THEN explained they were the handyman being sent for our service that evening and said they were going to call me, which I assumed was soon after, but I didn’t hear anything so I went to work. We waited from 6 to 6:30 but when no one showed up I contacted Angi and spoke to someone who gave me our handyman’s number to reach out to him. When I finally reached him he told me he needed to reschedule until next Tuesday. I told him that was unacceptable because our shower is completely inoperable and that I would be calling to cancel. When I called Angi back, I spoke to Jessibel who I explained to that I wanted to cancel because the handyman was not able to come as scheduled tonight. She told me that I could reschedule for Monday, but again I told her that was unacceptable and that I wanted to be refunded. She said nothing else and the very next thing I hear is a dial tone from her hanging up on me! No apology, no explanation, so I don’t even know if she has even really cancelled. Because I scheduled through Angi yesterday, I passed on other opportunities to get our work completed by this weekend. This experience was completely unprofessional and unacceptable!! I will never use Home Advisor again and will share with others this experience I had and tell them to beware!!
