My husband and I went to Hilton in pvr Mexico in January of 2020. On day two of our trip my husband slipped in an extremely slippery shower that had no showermats or treading or handrails. He couldn’t get up so I called front desk. They let him lie there naked for over an hour or two before they even would call an ambulance. He has medical insurance but we still had about $15,000 out of pocket expenses. I have been trying for a year and a half now to be reimbursed for our expenses. No one From the Hilton hotel to the ceo or inbetween has not helped me out. My spouse and I will be left with this for the rest of his life. His hip was broken very badly and has a very had time walking and it is very painful. We spent our vacation in the hospital for a week and missed our flight home. By Drs orders had to we had to pay for a second flight first class to get home plus two nights stay to another hotel as they refused to put us up at the Hilton this is just a price of our nightmare
