I ordered a contactless thermometer from this Company before I read the Reviews! I was very annoyed with myself for being so stupid but I contacted their help team who assured me the thermometer would arrive soon. I didn't really believe it because of the many negative comments I had read. However the thermometer arrived today after about 6 days which, at this time of year, I think is perfectly acceptable. I am sorry for the people who sound to have been very unlucky but, on this occasion, I did not have a problem. My emails were answered quickly and very courteously. They couldn't have been more helpful. Thank you.