Like many of the others, I am also a long-term customer. Ordered 2 Christmas ornaments to come between 8/30 and 9/1. Order spent 5 days in "pre-shipping," and now it is is sitting at their local post office (guessing it is being shipped from a local store that wasn't in any rush), and is scheduled to arrive several days late. Called their so-called customer service when I saw order was sitting in "pre-shipping," and was told not to bother them until 9/1. Now it is 9/1 and after almost 10 minutes on hold finally got an agent who said "too bad, so sad." So if/when the package finally arrives, I get to refuse it, wait until they acknowledge receiving it back, and then more time until they issue the refund. It is clear, based on the number of bad reviews, that Hallmark doesn't care about its customers. They just want their money. Take your business elsewhere and maybe they will finally get the message.
