gumroad

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They suspended my accounts a second time after reactivating it.

They suspended my accounts a second time after reactivating it.First they suspended my account, I've contacted them, they said it was a mistake, so they reactivated it, but all my money collected until that were gone, they said that the users got the refunds and I had to deal with the loses. I though ok, mistake happens, but after a few weeks they suspended my account again, later I found out they didn't refund my users, and they kept their subscriptions active, because I got emails that some users canceled their subscriptions manually, this is how I know. And also I told one users that he should get the refund soon, but he never did, when he opened a PayPal dispute, they asked my to pay for that, but that transaction should have been refunded in the first place.Also, their customer support is the worst I had to deal with, and I dealt with a lot of bad customer support, but the gumroad one is on a whole new level, from responding after 3 days, to name-calling, to false accusations about our business and so on.

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Date of experience: Sep 11, 2019