I bought a Washburn "Jumbo" Acoustic guitar online through GC. I spoke with a technician online about assisting me with selecting a proper case for it. When I received the guitar in the mail, the Washburn "Jumbo" Acoustic guitar was actually a mini jumbo so not what I was looking for at all AND the guitar case that I specifically asked for help with did not even come close to fitting the guitar. Maybe Washburn should not label a mini acoustic guitar as a Jumbo Acoustic. Called GC customer service to ask about returning the guitar and case and was told the easiest way to return was to go to my local GC store. For me, my local store is an hour away but I went to the store in Brentwood TN and returned the gear. Was hoping to find an acoustic guitar there but did not so one of the associates helped me order a Ibanez Altstar Guitar and again helped me pick out the case to order as well. I received my guitar yesterday and love it. However, the case the associate helped me order DOES NOT FIT this guitar. I secured the guitar in the case and the first time I picked it up, I felt the guitar move in the case. There is too much space in the lower bout width to keep this guitar from moving around in the case. So now, I want to return this case to GC only to see that if I do it by mail, I have to pay shipping and handling charges. Had your associates assisted me with ordering the right size case in the first place, I would not have to be returning the case! I am not driving two hours round trip to return the case. I am hoping GC will do the right thing and reimburse my shipping and handling charges as this was caused by your employee. Also, maybe all your technicians could use more training on how to properly select a guitar case to prevent this from happening in the future. Thank you.
