I ordered a schecter 7 string that they had for sale online. They had the wrong pictures on the listing so had to cancel the order. They left the charge on my card for over a week and in that week the guitar I wanted was bought. Tried to chat on the website and the employee just closed the chat without offering any resolution. Had to call 3 different times to find someone to actually help me and even then their solution was to get a gear card or ask for a higher limit on the gear card. Finally ordered a guitar that was my third choice since the used pieces I wanted were sold while I stared at a guitar center charge on my card and then shipping is delayed two days because it's in a different box since guitar center isn't honest about stock and will let you buy anything even if they don't have it after I was told by the agent that helped I would have it on the weekend. That didn't happen.i have been trying my hardest to buy a guitar from them for a month now and still don't have an instrument in my hands. Getting someone from the company to consistently respond to emails or the live chat to help you is near impossible so they can filter you to the phone I suppose where they try to sell you more and more. Worst customer experience I have ever had and I will never spend money with this company again.
