There is a complete failure in your system for online ordering that is Same day pickup, I placed my order yesterday I was sent two different orders but they were placed at the same time I only did not choose 2 day delivery to my house so I could go pickup my new guitar and equipment today but after going to the store I was informed that the order had not been confirmed yet I had received a confirmation email when the debit for the order was taken from my account and oddly enough I placed the order for 1087 dollars yesterday evening and two debits were taken from my account I verified that with the manager who has no experience with sales as well as your entire company at Palm Desert the absolute worst store out of the dozens of stores I have been in your system is broken and missing a link figure it out and then credit me a hundred dollars for wasting my time today and gas to have to return again for something that was in the store it was verified by your system before I purchased it and the debit has been paid from my bank account you need to figure it out and have a real manager contact me to inform me how to get the gear card for the frustration and the waste of my gas and time or I will return everything that is still within the 90 day period and I will purchase everything from Sweetwater where I should have gone in the first place because they actually fill your order and they actually have people that are aware of how the company functions not one person including the manager can explain why they do not have a employee in the back with a computer to verify orders and bring them out when they can see the order was paid in full or do not take the order at all you have ruined the time that I had to record my album and your store is absolutely redundant and no one can even explain anything because they don’t have any idea how an online fulfillment process should work hire me for 100k a year for 20 hours a week and I will turn your stores into winners and make twice the profit for you and I will only ask for 5% bonus for every store that performs better than the last ten years if it has been open that long otherwise refund my money and I will open my own store and put guitar center out of business for good I have never gotten any information that was based on industry standards and actual feedback from verified purchasers, don’t be afraid to share this with the owner of the company because they need to know or they will continue to be a broken service for their customers who some are trying to do for a living and you are preventing me from making money so you have an obligation to make my proposal to the owner
