I loved being able to work with a person to get my order completed. It makes it feel much less sterile than the internet does at times. As far as the order afterwards goes, I'm not super happy with the fact the listing immediately disappears.. Now any images or descriptions that I had as proof, if something were to go wrong, are obliterated. The guitar hasn't gotten here yet and already I'm anticipating having to fight to get the case that the listing said it had shipped also. This happened on my previous guitar order last year. but now I do not have access to the listing as it was immediately taken down after the sale was complete. Hopefully, I'm being a worry ward due to the previous experience but time will tell.