I am deeply disappointed regarding the lack of attention to detail and poor product quality I’ve encountered with several purchases from your stores. Below are specific examples of items that were defective, mislabeled, or improperly recommended by your product specialists:Used Morley PWOV Power Wah Volume Effect Pedal (Purchased 4/21/2025): Labeled as a Wah/Volume pedal but only functions as a volume pedal.Used Marshall DSL100H 100W Tube Guitar Amp Head (Purchased 10/10/2025): Incorrectly labeled as a DSL100HR.Blackstar HT Stage 100 MKIII 100W Tube Guitar Amp Head – Level 1 (Purchased 10/10/2024): Reverb feature did not work.Used Godin XTSA Trans Black Solid Body Electric Guitar (Purchased 5/26/2025): Arrived with no battery connector.GM-800 Guitar Synthesizer Effects Pedal and GK Analog to Digital Converter (Purchased 5/27/2025): Recommended by your specialists when, in fact, a Boss SY-1000 would have met my needs more appropriately.Inaccurate product descriptions and a lack of quality checks make it extremely difficult for customers to make informed purchasing decisions. It’s especially frustrating when items are described as being in excellent condition but arrive non-functional.I chose to shop at Guitar Center due to the convenience of local access. However, I have become increasingly frustrated by the lack of proper inspection, especially for complex gear like MIDI controllers and synthesizers. These items should be thoroughly tested—yet it appears that many are resold without even the most basic verification, particularly when transferred from other store locations.
