Literally the worst online experience I have ever had. I was trying to view my certificate online following receiving a letter to tell me I coul. The process Involved something like 15 separate captchas, which were almost illegible (there is an Audio option instead but it doesn’t work, and clicking it actually removed the captcha input field). I had to navigate between emails, text messages & letters to find the relevant IDs, reference numbers and time sensitive passwords. Each email and text was delayed by several hours, which meant abandoning the process until they arrived. Once I finally got into the system, I blindly clicked around confused until I noticed the instructions on the letter to click the link ‘Authcode’ top left (which wasn’t obviously formatted like a link, so appeared to be bad HTML to the uninitiated like me. Upon linking my application with my online account, it naturally logged me back out again meaning I needed to go through the rigmarole of logging back in again.I’ve finally found the place where I can confirm my DBS check has passed. I feel like I’ve successfully completed an escape the room game, and have probably passed a secret initiation test for MI5. I look forward to hearing from M any day now.To anyone else struggling with this process, my recommendation would be - don’t bother. Just wait for the printed certificate, as the pot of gold at the end of the rainbow is extremely anticlimactic.
