I have been trying to cancel an annual GoPro subscription due for renewal on 20th November since 2nd November. Unable to do so on website. GoPro have admitted there is a problem with the website.6 calls with various agents - still unable to cancel. Their solution - let renewal charge go through and then claim a refund -not guaranteed. I quote “ Therefore, we may not be able to provide you with a 100% guarantee at this time, as the decision will come from our Subscription Team.”Appalling.
