I purchased over 2k worth of goods in one month. They shipped me half of my items and i tried to reach out same day as I am very busy. I tried the chat several times and no one was there to andswer so i scheduled a call back as these are the only two ways that you can get help and no one called em back even though i tried three times. Finally the next day at work i was able to get someone on chat who told me to send a picture of the box... at this point the box had been thrown away. She said ok and to send picture of the products i recieved. I did this and they respond saying i need a picture of the box and shipping label. I told them again i do not have the box and they requested just the shipping label... in what world does that make sense! The shipping abel is attached to the box. They called me a liar and refused to refund or send the missing items. I tried to escalate the situation and got the same result. So DO NOT purchase from here because if they send you have your order they basically say too bad we are keeping your money.