There are three parts to this review which I have covered below - in summary, quick to take your money and ship it. Show no interest in keeping you updated and replacing faulty hardware.1) I purchased the camera from GoPro direct - service was flawless. It arrived on time and with good tracking details (5star)2) The cameras themselves. Well, it's a GoPro and as such it has it's quirks - it eats batteries, has a distinctive GoPro colour, has a good range of accessories - some of which are fiddle and annoying to mount on the GoPro10 - but all in, it works well (4star)3) Post sales support / customer service. If nothing goes wrong with your camera, then all is good and you'll have a reasonable experience. However, if you need any help after they have taken your money and your GoPro has broken - then this is where the problem starts. The customer support is abysmal and close to non-existent. My GoPro developed a fault with the image stabilisation at 1 year old. I was promptly issued a RMA number 'for a standard warranty return' and labels to return the GoPro - and from this point forward the service has been abysmal. They have had the camera 4 weeks - and I have not received any communication from them. I get told to 'keep an eye on my emails' and the 'case has been escalated'. One agent even went as far as telling me that there was no RMA number on the box and it had been returned empty and there was an investigation with the courier -both of which are untrue as the RMA number is on the label provided by GoPro and the courier has no record of a claim or issues with the tracking number associated with my return. (0 stars)Update 26/12-2022I’m still waiting for a ‘scheduled call back’ - I’ve been promised this for over a week now, and I’m still waiting. This company does not care about its customers.Update 20/01/2023After daily chasing, and getting no updates - I suddenly got a shipping notification. I have still not received any correspondence from GoPro as to why this took so long - but at least I have a functioning camera.
