So, first this Review was overdue since my experince was back in 2014 or 2015 and according to the ratings on here a lot changed, i hope they go back to the experience i had with them back then, but here it is:I bought a GOPro 4 (think the black edition it was called).I didn‘t really use it for over a year.After that i noticed some scratches on the lens wich affected the quality during recording. I emailed gopro and said it had some damage wich i am pretty sure was already existential during delivery but i wasn‘t 100% sure and asked if they offer a repair service.They told me its something they can‘t fix but send me attached to the email a 20% discount code for a new gopro5. After i told that i wont use it since i didn‘t use the old one for over a year, they told me if I send back the old damaged camera, they will give me a 40% discount code for the new one.I took that deal!In the US the warranty is only 1 year, so they didn‘t have to offer me anything. The fact that they offered me almost half off on a new camera for no reason was the best customer service I have ever experienced.As I said that was in the US and almost 10 years back.Seeing the recent reviews on here, I hope they will read my experience from way back and try to bring their company back to that high standard.
