I am writing this review to express my dissatisfaction with the recent customer service interaction I had with one of your representatives, Mhel C, regarding my GoPro-related concerns.On 16/1/24, I contacted GoPro customer support via live chat to seek clarification on refund issue. Unfortunately, my interaction with Mhel C left me extremely frustrated and dissatisfied. Despite my efforts to obtain information regarding GoPro's policy on this specific matter, Mhel C was unhelpful and unwilling to provide any relevant details - one of this person stated ' Do what you want , I won't share it ' .Throughout the conversation, I felt as though my inquiries were dismissed, and Mhel C displayed a lack of interest in assisting me. It is disheartening to encounter such a dismissive and uncooperative attitude, especially when seeking assistance from a company with a reputation for quality customer support.As a GoPro customer, I expected a more positive and informative interaction. However, Mhel C's behavior has left me questioning the level of customer service that GoPro aims to provide.I believe that a company's success is not only measured by the quality of its products but also by the effectiveness and courtesy of its customer support team. In this instance, I am disappointed by the apparent disregard for customer satisfaction and the unwillingness to share crucial information.I kindly request that you investigate this matter further and take appropriate action to ensure that other customers do not have to endure similar experiences. Additionally, I would appreciate it if you could provide me with the necessary information regarding GoPro's policy on refund policy that I was unable to obtain during my interaction with Mhel C.I value my relationship with GoPro and hope that this incident can be addressed promptly to restore my confidence in your company's commitment to customer service excellence. Thank you for your attention to this matter.
