Go Pro customer service is only there to offset claims to other departments who then completely fail to contact you. Despite paying an annual subscription that includes a no hassle replacement promise, I was told that the camera leaking and stopping working is not covered as a defect and I will have to pay a further £115 for a replacement. This has to be initiated by a call from Go Pro financial team who are “very busy”. I’ve been told twice now to expect a call ‘tomorrow’. Sadly, no way to run a company, not that Go Pro care.
