gopro

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Absolutely 0 customer service

Absolutely 0 customer service. Instead of buying my camera from a local retailer I chose to buy my Go Pro directly as they had an offer for for an extra battery and duel battery charger. When the Go Pro arrived it did not have the battery or charger. I contacted customer service thinking it was a quick fix or there was a separate package on its way.After 2 weeks or trying to resolve the issue, Go Pro stopped responding to messages and said I was not eligible for the battery or charger, even though I had the email stating the opposite. I’m writing this 18 months later as the camera has fully stopped working after 12 times being used. Burnt me for life unfortunately.

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Date of experience: Jul 29, 2024