DO NOT EVEN ENTERTAIN THE IDEA OF JOINING GOOGLE FI. Their customer support is a hodgepodge of miserable human beings who give absolutely zero sh*ts about actually helping you. I changed from Verizon, signed up for a promotion for a half price phone and $35 unlimited data for the first three months on this new service, but as I was being assisted by google fi customer support online to transfer my phone number it was assigned to a line that was not the one I signed up for google fi for. So I did not have a working phone number for days; I have, to date, spent OVER 18 hours of my time dealing with these miserable people (and counting), I finally got my phone number assigned to the correct account after keeping at it with these people, I followed all of their instructions again to be able to keep the promotion I signed up for (half price pixel 4a 5g) but I received an automated message to my email saying that I don't apply for the promotion because I did not transfer my phone number from another provider to google fi .... Which is absolute BS. Every customer service representative I speak to has continuously contradicted the prior one's steps that they have given me while on the phone with them, and now none of them, not even supervisors, want to do anything about the situation I am in, blaming it on the fact that promotion rules are automated .... Like humans can't override a machine when they are the ones who have led me down this mistaken path. I have kept and forwarded them all of the IDs of the conversations I have kept (I did not get 4 of them but have 6), why the hell do they give you these for your records and say that the conversations will be recorded IF THEY DON'T EVEN BOTHER TO LOOK INTO YOUR HISTORY AND LISTEN TO THEM. It's easier for them to blow you off and play dumb and blame it on automated machines. Absolutely pathetic; I DESPISE google fi.
