I am fuming about their service! I have always been a fan of Google, so I thought let's try Google Fi because they are piggy backing T-Mobile and it's contract free. The signing up process was smooth (of course, they wanted another customer to fall victim of their service). Then this is where the nightmare begins. I was guided by the app to port over my number from AT&T, so when I got the port over authorization pin from AT&T and about to complete the transfer line process, the app kept returning error message saying my AT&T account info is incorrect. Then of course it's their system messed up. The next day I raised the query with their online chat service, the rep (Shanthi) said "If you have any further questions for me, please let me know. Just to let you know, my working hours are 9:00 AM to 07:00 PM PST, from Wednesday to Sunday." Yet, 2 days later when there's still no update, I reached out again and only to find out he's on leave!! Fine, people are allowed to go on leave, but don't you think you could at least inform your customer who you committed to taking care of? What's worse is that Google Fi mucked up my AT&T transfer service and I have completely lost cell service!!! So I ended up calling the customer service team today and been on the phone with them for OVER 10HRS & ending up conference calling with AT&T, because AT&T confirmed that the number transfer is completed while yet Google Fi mucked up. Absolutely fuming!!!! DO NOT TRUST GOOGLE FI
