We recently switched from our old carrier to Google Fi. My sister and brother-in-law have had it for several years, and they have been happy with their service. My husband's Pixel 7a works fine. My phone is a hot mess. I can only text about half of my contacts, and calls sometimes need several attempts to go through. I called their customer service number, and they walked me through a series of tests, none of the texts that I sent went through, and I told them that. I was on the phone with them for over an hour. At one point, they told me to put my phone on airplane mode (but they would call me back if we were disconnected). My phone was on airplane mode for a good 30 seconds....the call was never disrupted, which was strange. At the end of the call, they told me they would escalate my problem to another technician, and they would reach out via email. That email was just a repeat of the tests I had already done with the first technician/team. Nothing has changed with respect to phone functionality. My husband and brother-in-law both have a background in computer science. Together, we tried every troubleshooting tactic they could think of. Last night, we reset my phone to factory settings and started from scratch. Now, I can text/contact even fewer of my contacts than before. I reached out to Google Fi support this afternoon, they said "we are aware of the problem, and we're working on it". They refused to offer a replacement phone, nor did they offer for someone to look at the phone physically. What I have currently is an expensive paperweight. Edit: After almost 2-weeks of being told to repeat the same 5 trouble shooting techniques, with no improvement with phone function, we were able to cancel our service without the usual penalty. I suspect this may due to me telling them I filed a complaint with the FCC. Seriously, if Google Fi is giving you the runaround, contact the FCC!!
