After experiencing ongoing connectivity issues, I have been:1.) Told to forward all of my customer service concerns to engineering (which makes no sense)2.) Told to go to engineering with my financial concerns (which again, makes no sense)3.) Told that despite us paying for a service we aren't receiving to "wait"4.) Told that the format in which I sent a bug report was incorrect despite following the directions by sending a Drive link if the file was too large to attach to an email5.) Waiting 24 hours at a time to get a response6.) Lastly, hung up on.To be frank, I would avoid this service like the plague. It's a complete waste of money and the headache it will create for you when something goes wrong isn't worth it. You won't get the proper support. You'll be sent from one team to the next. You'll get lag time in your responses and no one will give you a reasonable time frame in which a solution to your issue will happen. Do not waste your time or money.
