The phone tree is designed to be useless. No useful options are presented. I wanted to find out why there was a charge that I never authorized. None of the options let me talk to a human. When I picked any group, it instantly said call back another time. It never gave the hours. It asked if I wanted this to be sent to google? If not,THEN WHY WOULD I WASTE MY TIME ON THIS! Trustpilot is questionable. Why has trustpilot been sued by BW Legal over 20 times? I'm sure this will be deleted! They don't want truth to be here.