I purchased a shirt/top from Zara in Chester, the first payment said it was void and had not gone through, so used my card for the 2nd time!! When I got home the transaction had gone through twice on my card. I went all the way back to Chester and they said they could not do anything I needed to contact customer service, which I have, they said to send me all details via text message, this information has no been sent twice and still no refund £30.09. Is owed. I will not be buying anything from Zara again and I am very dissatisfied with the way they have treated me.
