Everything went wrong. The worst part is not having good customer service. My last straw was when I opened the back of my Sky TV to have it mounted with professional contractors to discovering missing pieces - I am out £280.00 because Sky won't take responsibility. This after 4 weeks of back and forth just to get my internet started (that is also not working consistently) and have a hub mailed to me. They offer NOTHING. All I get is a bunch of "I'm sorry's ..." without proper action. After speaking to 12 people, countless wasted hours on the phone, as well as not being able to do my school work and now having to spend a total of £560.00 to have my TV wallmounted - month's service is hardly sufficient (which I had to get to the "priority team" to get). I have taken the one month's service to give me time to change providers. HORRIBLE experience. Just awful. One person after another with the inability to offer customer service. And they just don't care. Whoever "helped" me from the priority team had the understanding and compassion of a reptile.
