UPDATE: back in July I finally got a full refund from Apple/Goldman Sachs because I called again and escalated the issue after I left this review and the same review on Trust Pilot AND I complained with the Consumer Financial Protection Bureau - Goldman Sachs saw this and finally responded. I finally talked to a person at Goldman Sachs - despite Apple customer service telling me I couldn't. They asked me to submit my information AGAIN for the third time. A few days later they gave my requested refund. I actually believe they didn't bother to look at the fraud that was clearly in my case the first couple times! Proves that leaving reviews and complaining to the CFPB will get action!APPLE CARD/GOLDMANS SACHS DO NOT CARE ABOUT THEIR CUSTOMERS!I've been an Apple Card hold for several years. There are some perks they offer such as 3% cash back on purchases. HOWEVER, as soon as you file a dispute, you are out of luck!I have a dispute for $1,970 that I paid for a fraudulent art program with Miriam Schulman Art. I've opened the dispute twice (Schulman Art refuses to give me a refund and won't discuss with me) in the past three months because the first time, despite ample evidence that I should get a full refund, my dispute was denied. There was no way to contact Goldman Sachs and Apple's dispute department is not helpful at all, even at the supervisor level. The second dispute was open and I had until July 2nd to provide additional evidence. However I just got an email today June 28th telling me my dispute has been resolved because of "no evidence." WTH!What kind of business do they think they are running? Surely not one of customer service! There is no way to contact Goldman Sachs investigation directly says Apple! Just awful customer service. Goldman Sachs has thousand of complaints to the Consumer Financial Protection Bureau about their "investigative" department with the Apple Card. Very similar to my complaint!
