Too often what they sell you does not work, I've purchased over half a dozen games from them. 2 didn't work at all several others have issues. It's a failure rate of about 80%. They refunded my money as an account credit, not sure how they are when giving back your money. Many problems are common, often on the associated forums people present workarounds. I'm no tech guy, I don't expect to repair something I paid to use. Jagged Alliance 2 won't run, Settlers 3 won't run, Space Rangers 2 erratic frequent crashes, Tropico erratic frequent crashes, X-Com UFO defense bad sound issues. Deus Ex too dark to see, Colonization actually works.