After telling Falran "no games launch" (after following his/her/their instructions) Falran told me "Such wonderful news and thank you for your kind reply. Was such a pleasure."Then went on to encourage me to submit my review here and to name them personally.Complying with Falran's request while I ask that a new tech be assigned to my tech support case. I will certainly be happy to revise my review if/when someone in tech support does more than express joy at no games launching.
