I have been an on and off game user for a while now and i do enjoy spending time doing this. I was told about G.O.G right at the start and have purchased a good few games over the time and never had any issues at all but of course there is always that time so yes it was my time a few days ago and we always wonder if it's something our end but when it's not you kind of hope that support will be approachable and understanding well at G.O.G they are in fact the person who i spoke to Falran went through all the steps then offered me either cash back obviously what i paid or credit for another purchase all within a hour or so and that's why i felt i would show my appreciation by letting him and G.O.G know that support goes along way and that was shown fully thank you!!