I wrote a review a month ago about our terrible experience with Godaddy and our belief they only care about the money and not about supporting small businesses in anyway. They replied pretty quickly to my review saying they are sending our a request to investigate via Trustpilot. Well guess what, I never got that request.We had a nightmare experience with Godaddy where they let us down numerous times so I guess its no surprise they failed again, this time to get in contact despite saying they would. Our experience over the last month only strengthens our opinion this company does not care about its customers. Here is our original review: We not do believe GoDaddy has the best interests of a small business at heart. We were with them for over a year and in that time we found there to be constant charges and problems. We are a very small business and needed the minimum service but were hit with numerous extra charges. Then when we spoke to them they attempted to oversell us a product costing nearly £300. We eventually reduced it to the basic service but we were still misadvised as we had a different email address auto renewing a couple of months later when we said we only needed one. In the end the same product we already had auto renewed. We applied for a refund and had to wait 2 months for an answer, I wasted hours and hours and hours on the live chat and customer service. I was told they would get back to me. They didn't. I was told I would hear something in 7-10 days. I didn't. At one stage I was told I was getting a refund. Then next time I spoke to them it was still 'under review'. Incredibly after all that time we were told no - we will not be getting a refund. For a product we already had and only had a 2nd time as we had been misadvised! In my opinion a disgraceful way to treat a tiny business. Any other small start ups should be aware and should be constantly checking bank statements for extra charges.
