Do not walk away from GoDaddy, run. If I could give zero stars, I would. As a partner in a law firm, my time is valuable, and my business's online presence is critical. GoDaddy has failed on every conceivable level, taking my business offline for five days and costing me over ten hours of my life acting as their unpaid system administrator.Here is a summary of the nightmare:They Broke My Site: My fully functional, 100+ page website was working perfectly until a GoDaddy support agent performed a "routine" PHP upgrade. This single action broke the entire site.They Denied Hosting It: For days, their support team insisted my full site didn't exist, claiming their backups only showed a single page. I had to personally use their own database tools to find my own data and prove to them that my website was, in fact, on their servers. Their backup system was, and is, fundamentally defective.Their "Managed" Platform is a Lie: Over the course of this ordeal, every single one of their platform tools failed. The File Manager was broken. The sFTP permissions were broken and needed a supervisor to fix. The "Flush Cache" tool was broken. Nothing worked as advertised.The Support is Designed to Make You Give Up: I was passed between multiple agents (Nallala, Rajkumar, Abdul, Abhishekh, and more), each one reading from a script, asking me to repeat the same failed steps, and offering empty apologies like "I understand your concern" while demonstrating zero understanding. It took nearly ten hours of continuous chat support to finally get a supervisor to admit their platform was broken, only for them to refuse the one action that would fix it.They Tried to Charge Me to Fix Their Mistake: Their final "solution" was to offer to restore my site from a proper backup for a "restoration fee" of $149.99. They broke my site, and then they tried to sell me the fix.This company's infrastructure is faulty, and its support system is a black hole of scripted responses and gatekeepers who lack the authority or competence to solve real problems. Do not trust your business to them. The 1.1-star rating is generous.JM - Godaddy - my website is still down, my review is not up to date with the continuing experience. I'd love you con contact me on my designated mobile number ANYTIME
