I hate to knock a business partner, but the Glassdoor platform is pure horrendous to use. We work with Glassdoor because they do have a little niche in terms of what they do in the jobs market and I completely appreciate and agree with the reasons our HR department wishes to partner with them, but the UX on the site, the content management system and the overall experience of managing content from a marketing department’s perspective is hideous. Compared to other CMSs, the Glassdoor system is just not user friendly at all - everything takes me at least twice as long to do, as I’d usually expect. Constant error messages when managing basic content, loading wheels of death galore… it’s like the platform is in BETA. Add to that, the site does some weird caching thing where your content edits in certain areas of the platform take days to eventually show on the Glassdoor front end. They appear to use multiple servers, each with different caching times meaning you can see an old version of your content, refresh the page and see a new version, refresh again and see the old again. This is not at all convenient to the content editor/manager. It’s like there’s no consideration and respect for my time and I found myself constantly frustrated.I love the idea of the platform, but your tech team and UX team need to have a seriously hard look what they do. It’s probably the most frustrating experience I’ve had today managing our company’s content, we’ve only just signed up, but I’m left feeling exhausted, grateful that I’ve finally finished, and never wanting to return to the platform to make continual adjustments. Plus, there’s no option to speak with someone on the phone from support.I hope you guys can sort out the speed, stability and UX as you’ve got a great concept. But it’s so far off the mark vs other platforms when it comes to ease of use, hence why I felt the need to leave a 1 star.
