Atrocious customer support. I contacted them to try to find out what subscription would give me a feature I needed. After bouncing me around between people and arrange a call (e.g. wasting a lot of time just because it's not documented), they told me a certain subscription should work. I sign-up for it, and it didn't do anything - it didn't seem linked to my account at all because the setup is so needlessly confusing, so I tried it a different way and ended up with two subscriptions that both didn't give me what I needed, in fact they didn't seem to give me anything. I immediately asked for refunds and to cancel both and never heard back, and now it wants to renew for another year. The site is fine to use for free, but as soon as you try to pay for it it's atrociously awful, because for one thing the payment system seems to be a separate system and ensuring it's linked to your actual account is a big mess. Just use it for free, but if you need more features, switch to something else that you can trust.
