The worst company I’ve ever booked with ruined my holiday completely I booked for myself for my nine-year-old daughter to attend the Roman Colosseum today. I preplanned an itinerary and booked for myself and my daughter to attend the Colosseum at 11:30. It took me over 30 minutes to locate the tour and tours officers due to the sign being incorrect. I then had to ask a local street seller to show me the directions of where to go. He then wanted paying for this. There was nobody at the meeting point or in the square for me to liaise with and I suffer with a mental impairment and this caused me no end of stressing upset my daughter is nine years old and I was then told that her ticket would not be given to me as they do not have a printer of it this was due to the incompetence I believe of the company I’ve been demanded for somebody to come down to the Colosseum with me as I suffer from a mental impairment and was getting quite upset at this point as I was confused as to why other people were getting children’s tickets but I wasn’t the ticket that was given to me presented that I only paid £18 when a actual fact I paid £45 through get your guide. I was then told that I needed to wait in a queue at the Colosseum which was more than likely full of over 300 people this then meant that I missed the time to enter the Colosseum and was then asked if I would push in the queue. I was so disheartened and upset. I spoke to an advisor at the Colosseum and they informed me that it was the issue of the tall provider. It was nothing to do with the Colosseum to provide the child’s ticket at this point. I’m very frustrated and it’s getting very hot. I then have to walk back to the tour and tours officers and I demand that I am given a new ticket at this point my daughter is so disheartened as she is currently learning about the Romans in our history lesson and we wanted to attend earlier on in the day so we could follow on the itinerary that we had planned. This ruined my whole day it then meant that I had to attend the Colosseum at 2:30 in the afternoon in the strong and powerful heat. This just shows the incompetence of the company and the fact they have no duty of care I am absolutely disgusting and would not recommend this company to anybody especially somebody with a mental impairment or disability. They have no compassion. This was all booked through your guide. I would never recommend that company either. I’m totally dissatisfied. I would never recommend this. Absolutely anybody.
