Terrible experience — GetYourGuide allows unreliable companies and blocks honest reviews.I booked two different tours through GetYourGuide for our recent trip to Paris, and both were disasters.First, a tour with "EXPLORE PARIS TOURS" (activity provider "HandMedinaCo Tours") simply no-showed at the Louvre. We waited at the meeting point while multiple other tour groups were successfully gathering — but no one ever came for us. No communication, no update. We missed our chance to visit the Louvre altogether.Second, a tour with "UTG EXPERIENCE" was suddenly cancelled just hours before — with no warning except a small notice inside the GetYourGuide app. No offer to provide the Louvre tickets (even though the museum was completely sold out), and no explanation other than blaming a "strike" — which, according to other local guides, was a made-up excuse. One reputable guide even said UTG is "not known for being reliable" — so if other companies know this, why doesn't GetYourGuide?Even worse: because the second tour was "cancelled," GetYourGuide blocked me from posting an honest review on their own site. Travelers deserve to know the full story, which is why I am posting this here.GetYourGuide’s entire purpose is supposed to be safeguarding travelers by verifying legitimate companies. If they can't do that, what's the point? Simply offering refunds is NOT enough when you lose once-in-a-lifetime experiences in places like Paris.Lesson learned: I will never use GetYourGuide again. Going forward, I will book directly with known, reputable tour companies.
