They cannot be trusted. I found some really nice tours trough their website, but their commission is insane! It is best to book the actual guides/operators directly. Once, I even paid a premium of 50USD in order to be able to jave the option of a refund in case of a cancellation; they never paid back the full refund and totally scammed me. Their customer support line just says sorry, and ignores you. I will never use their service again. Tripadvisor offers so many better options, better prices service and their you do have some warranty in case your trip is cancelled. Run away is my recommendation.