I booked a night boat tour through GYG from See Sight Tours (one month in advance) for my aging mother, flew her to Toronto, booked a hotel and planned a trip around this activity. Two days prior to the activity the tour operator cancels the boat ride due to "operational changes" and offers me an alternative tour of CN tower (we had already been there). I replied both by email and whatsapp chat to tour operator who completely ghosted me. GYG customer service was no help. Then tour operator emailed me to confirm the boat ride the night prior, only to flip flop agajn the morning of the tour. I wasted over two hours chatting with GYG customer service who did absolutely nothing about this tour operator royally screwing up my plans at the last minute when It was too late to rebook another tour. All other boat rides were fully booked. The platform is supposed to protect the customers from predatory behavior by deceitful tour operators like See Sight Tours. Get Your Guide left me fully exposed. And when they cancelled my tour, that deprived me of the opportunity to leave a review of See Sight Tours to warn other people about their unprofessional behavior.
