getyourguide

4.1
4.1 from 1.7K Reviews and Ratings
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Terrible Experience

Terrible Experience – Avoid GetYourGuide!”I booked a transfer through GetYourGuide, expecting a professional and seamless experience. Instead, it turned into a nightmare: • My partner and I, who booked together, were seated separately. • No prior notice or transparency about their “first-come, first-served” seating policy. • My partner was unwell, making the journey extremely uncomfortable.When I raised this issue, their response was dismissive. They refused a refund, hiding behind an unreasonable 24-hour cancellation policy that wasn’t applicable to the situation.This company lacks basic transparency, customer care, and respect for consumer rights. Avoid GetYourGuide at all costs if you value your travel experience!

1
Date of experience: Jun 05, 2025