I used to love Getresponse but not anymore.Customer service is now awful, delivery rates are awful and they are just want to take your money.I have been using GetResponse for over 15 years with various businesses, projects and groups. Sadly over the last few years things have gone very bad.A few examples are:1. 40% of our mailing lists subscribers went missing overnight. On asking them why they told us these email addresses were bouncing. I did question why such a high number in one night and they were unable to answer. As a result, customers started to complain they were not getting the regular info.2. On uploading a new campaign of email subscribers the system prompted us to upgrade our subscription level to include these higher numbers. We do so and agreed to a new price. Our next bill was considerably higher than the agreed price and on asking customer services we were told to check the pricing on the website. I did complain about the agreed price and dod not get a response.3. When we upgraded, the system hit an error and the new subscriber list got stuck. Uploads after that were only added to the system 30% of the time with no error message. We asked customer services to fix the issue and they kept telling us to delete the new upload but there was not an option to do this anywhere. I asked several times on how to do this and was told support would get back to us and they never did.In the end a member of staff did fix the issue but blamed the problem on us despite us being unable to delete the uploaded file. Support was very rude about this. This issue meant we were unable to use the system for over a month, despite paying an immediate fee to upgrade and another month's fees. Our request for compensation or a refund was ignored.4. Deliverability has really really dropped over the last 2 years and we started moving some campaigns to other providers to find they shot back up. On removing a high number of users support confirmed the monthly bill would automatically be reduced down.On checking billing the next day the monthly fee had not been reduced and on contacting support again I was told the previous adviser was wrong. The monthly bill was then reduced down but shortly after our payment from the bank had gone up not down.On contacting support I was told they would sort it out and it was sent to billing to refund. Billing replied back and refused to refund.5. Support often give out the wrong information and do not reply back as promised. Each member of support seems to give a very different answer. Technical problems are better solved on community forums as support usually get it wrong.Almost every time I have asked for help, it takes 3 to 4 separate support chats to get things resolved.6. The system is buggy and has many problems.You have to check your emails have actually been sent as on several occasions a scheduled email has not been sent.On composing emails the system often has errors and you can be quite a way through to find you have to refresh and the whole message is lost, meaning you have to start again.An annoying support tab appears on the left side of screen meaning you have to keep scrolling to see your message behind it.In the past year I believe I have been overcharged £150+ due to their problems and wasted a few days of work trying to resolve their problems.Thankfully we have moved most of our campaigns away and will move the last few this week and then close the account.
