Be Aware before you Do Business With Get Response!After 4 years paying $49 per month, not receiving any complaints, generating a list over serval thousands in many different campaigns. I received this letter last evening from Get Responsea;The automated monitoring system at GetResponse has flagged your account xxxxxx for investigation due to abnormally high negative metrics (such as spam complaints, bounces and/or unsubscribes).We have conducted a review of your account, and we regret to inform you that a decision was made to deactivate your account and to revoke future access to our services.The direct reason for the account termination is an unacceptably high ratio of spam complaints that your campaigns have been generating.Since GetResponse uses shared infrastructure to deliver emails for 350,000+ of our customers, the negative metrics generated by your campaigns have adversely affected our other customers and their email deliverability. As such, the decision was made to discontinue your service.The situation is unfortunate, however your account activity has dictated this response. We wish you all the best in your future endeavours.-----First: In the four years that I have been a client of Get REsponse I have never had complaints of spam or harrassment and all of my emails have come from THEIR web hook from Their Landing Page!Second: I was not even given the courtesy of a warning email after 4 years of loyalty and no problmes.Third: I was not offered the opportunity to gain any typ of limited access that would allow me to capture the thousands of emails that I gained and put into their system over the years. That is MY content and I have right to MY content according to their terms of the agreement.I also do not have any rights to the content that I uploaded onto their system. What are they going to do with all of that content and those emails? Something is not right!!!They charged my credit card for the monthly fee before canceling my account and did not offer me a refund. That is just downright wrong!The worst part is that I cannot get anybody to contact me about this situation. I am most concerned about my email list that they have captured and refused to allow me access to download and export. Be weary of this company if you are with them export your email list as often as possible because you never know when they will decide to get rid of you. If you are not with them- consider another company before you invest thousands of dollars like me and be out of not only money but your email list. No company should be able to hold onto your property.Now what Get Response does not know is that I have several clients that I manage and if this matter is not resolved will be transitioning them (15) to another provider.As it is bad enough that it is happening to me, imagine me having to tell my clients that the email service provider that I recommended decided that you have too many unsubcribes and decided to dump you oh and by the way they are not going to give you access to your emai list.Terrible!!!
