I changed to this company from Mailchimp, who restricted my account because two emails out of 1600 bounced back. Firstly, I have an email address of my own on the list, to be sure they are being sent. Also I have two people that I know personally. Neither I nor them got every newsletter I sent out. That is not my main complaint though. A month ago, I cancelled the subscription, then yesterday I find they have charged the monthly fee again. There is no phone number, which I am sure is illegal, so I went to the chat thing and they said I couldn't have cancelled it properly and I should have had an email to confirm. Well, I did cancel it properly and don't know if I got an email, not knowing I was supposed to get one. I said I wanted a refund, and was referred to a clause in their t & c telling me they don't give refunds. I'm pretty sure that is illegal as well. I am really angry about this. I have cancelled it again and kept hold of the email, just in case. I suggest you don't use this servicePS I was asked to respond to the email address below, which I did on 25th October. In response I get the same message posted here again, no reply to my email.
