I am very disappointed with the level of GetResponse's technical support quality. In a very short period, after I purchased a premium subscription, I went through daily struggles with GetResponse low-quality GetResponse team. Once, the chat agent closed the chat on me unnecessarily before completely resolving my technical issue. This happened twice with different agents. Another problem was when I requested GetResponse technical team to set up my email records, they did it for one record and simply ignored the rest of the settings. I discovered the miss after four days. When I contacted GetResponse back, they did the remaining settings and refused to even apologize for the low quality. I am sure the technical support guy is well-protected by his Supervisor. Also, another problem that I faced was the resistance of Supervisors to refer the low support case to the GetResponse Director. The Supervisor kept claiming that he was qualified to handle my complaints without referring to the Director. I learned that GetResponse Directors are living in an ivory tower away from customers with the help of such Supervisors. Finally, my account was suspended unnecessarily due to internal regulations within GetResponse organization. Despite the detailed explanation I provided, they don't bother to keep my account suspended unnecessarily. Once again, I requested the Director's involvement, and the team did a good job of not disturbing the Director's nap. I am finally fed up with their poor support and irresponsible way of supporting customers.I sent a screenshot showing GetResponse agent closing the chat after around one minute but still GetResponse supervisor keep defending her chat agent (Igor). How can I prove it more than a screenshot?!! Supervisor answer is a clear reflection of biasing and corruption. Also, despite my repeated response that I have sent same confirmation details, the GetResponse supervisor is keep hiding her failure by claiming that I sent more details in my second communication attempt. I never seen somebody hiding obvious facts unless the corruption in the organization already reached the bones. I strongly believe that if someone wants to see a failing organization, he should subscribe to GetResponse.!!!
