Switched from Constant Contact after a problem with their automations not running properly. CC has some good first line CSRs, but getting a deeper issues resolved was taking too much time. GetResponse was recommended by someone on the team. I'll start with a few minor negatives - the UI forced me to scroll more than I'd like, and some of the core functions were confusing to me. For example, understanding how duplicates work. However, this is an issue with CC as well. The single largest negatives had to do with features that I would have liked. Setting up tracking for multiple links in an email, for example... I do not recommend. This is an issue inherent to the workflow. In a similar vein, assigning link tracking can be very confusing. I also failed to properly tie in data tracking such that data was automatically transferred back and forth with google analytics. This was advanced, and I eventually abandoned it due to time restrictions. Bad out of the way. The good? Far better technical support than expected. Someone was almost always online to help. They were very patient, even when there were some communication problems ( I think they are a Polish company ). Everyone has great English, but sometimes I found myself working to explain what I wanted. Not a big deal at all. Their availability and turn around time with my tickets was phenomenal. I was under serious time line issues, and relied on them for more than I should have. Often instead of just RTFM. Functionality was solid. We had an 8 week campaign, tracking two separate links in the email. One to a download, the other to an appointment schedule link. We would filter out certain people based on their actions, then continue to drip to non-responsive recipients. Overall it worked very well. It also allowed me to make a change mid campaign, without breaking everything. We decided to take people who clicked on a link, but did not download back into the flow. I was able to do this quite well. Importing lists from CC was good, however importing tags and some other data required a better understanding of the import ( thanks support! ). I was able to import 5k contact list without too much struggle. Doing it a second time would be easy. All of these systems have their quirks to learn. What mattered to me was that the campaign went out on time ( well, technically it was delayed, but not GR or my fault! ). Data matched what I was seeing in GA4. There was some learning curve ( especially understanding the creation of duplicates, and the creation of email vs notifications. Or whatever their terms were - but basically an email in an automation is not the same as an email crafted for a single send. And when you use an email as a template, it becomes a separate document - it isn't linked in any way to the original email. So making edits across many automation paths was confusing at first, as well as link tracking. Early test sends were tracking the email template, not the automation version. Anyway, thunbs up, would use again. Would recommend. Oh - form integration with wordpress had some quirks, but it was better than CC. GR dealt better with me using my own landing pages. CC does not like that.
