garmin

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Garmin After Sales Service

The power button perished on my Garmin 1000, out of warranty, of course, offered £195 for a replacement unit or 25% off a 1030. I have had three Garmins, 705, 800 and 1000 all have failed in the warranty period and garmin have charged me. It used to be a reasonable amount but now it very expensive. The support line don't care, claim that they have never heard of a power button failing despite lots mentions online that there is a problem with the button perishing. Appalling service. Ironically Garmins mission statement is "Built to Last" they should amend that to "Built to Last, within the warranty period" and we don't care about our loyal customers

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Date of experience: Oct 23, 2017